Privacy policy

Privacy policy last updated 23-6-2026

 

Who controls your data

JM Pronk B.V. (trading as GrainPrint), KvK 70947651, based in Utrecht, the Netherlands, is the data controller for personal data collected through grainprint.com.

 

What we collect

  • Order data: name, email address, billing details, purchase history — collected via Shopify at checkout. 
  • Technical data: IP address, browser type, pages visited — collected via cookies/analytics tools (e.g. [Google Analytics).
  • Communication data: anything you send us via email or contact forms.

 

Why we collect it (legal basis under GDPR)

  • To fulfil your order and deliver your digital files (contractual necessity).
  • To send order confirmations and customer support replies (contractual necessity).
  • To send marketing emails, only if you've opted in (consent) — you can unsubscribe anytime.
  • To improve our website via analytics (legitimate interest / consent, depending on tool used).

 

Who we share it with

  • Shopify (payment processing, order management, hosting) — based in Canada, with appropriate data transfer safeguards. 
  • Payment providers (e.g. Shopify Payments, PayPal) to process transactions.
    Email/marketing tools, if and only if you've opted in.
  • We do not sell your personal data to third parties.

 

How long we keep it

We retain order and invoice data for as long as required by Dutch tax law (typically 7 years), and marketing data until you unsubscribe or request deletion.

 

Your rights under GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion ("right to be forgotten"), where legally possible.
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at [support/privacy email]. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we use certain Shopify Enhanced Features that contain data and information obtained from your interactions with our store, together with other merchants, and with Shopify. To provide these Enhanced Features, Shopify may use personal information collected about your interactions with our store, together with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To get more information about how Shopify uses your personal information and about any rights you have, please visit the Shopify-privacy policy for customers. Depending on where you live, you can exercise certain rights regarding your personal information here. Portallink to privacy policy Shopify.

 

Complaints

If you have complaints about the way we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or by filing your complaint with your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or statutory reasons. We will post the revised Privacy Policy on this website, update the "Last updated on" date, and provide notice as required by applicable law.

 

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at info@grainprint.com.